When Gracie Lorincz graduated from college and started applying for jobs, it’s safe to say that she didn’t expect one of those job applications to lead to a viral video on TikTok. She simply filled out the application for a brand representative job at a clothing store called Ava Lane Boutique.

When the owner of the boutique, Laura DeGrendel, saw Gracie’s application, she forwarded it on to her husband, Chuck, the company’s VP, to call her in for an interview. The problem is that when Chuck looked at Gracie’s application, he didn’t agree with his wife that it was a good idea to interview her for the job. He wrote an email response back to his wife, but instead of sending the email to his wife, he accidentally sent it to Gracie. Oops.

The email Gracie received hurt her so much that she decided to share it on TikTok. She didn’t say much in the video. She simply explained what happened and showed the email she received. It read, “This girl is fresh out of college (Hope college) and not that cute. She applied to the sales model position. Are you sure you want me to interview her?”

@ggggmoneyyyy:))))) feeling amazing ##greenscreen ##foryou ##foryourpage ##CompleteMyLook ##FriendsReunion ##rentfree♬ original sound – gracie

Gracie seemed especially hurt by the words “not that cute,” and her followers hurt for her. The video quickly went viral. It has been viewed over 2 million times.

Besides just watching the video, Gracie’s followers took action. They wrote negative comments about the brand, and apparently some people even threatened Chuck, Laura and their children. In the comments of Gracie’s video, one person wrote, “I listed it as a public restroom on Google.” In this case, “it” refers to the boutique.

Another comment reads, “My review says, ‘Your VP looks fresh out of the grave. Are you sure you want me to leave a review?”

Yet another one of Gracie’s followers wrote, “OMFG someone on google said, ‘the shoes I bought here gave me nana foot fungus. Probably Chuck’s fault.”

In response to the mistake, Chuck went on Facebook Live to apologize and explain what happened. Some viewers thought he was faking the tears. Others wrote words of encouragement, saying things like, we’re all human, and we all make mistakes.

Then, Laura talked on Facebook Live and said, “I’m pretty sure the girl who Chuck has apologized to didn’t mean to, when she asked her followers to contact us, to threaten our family, the families who work here. I’m pretty sure that was not her intention, but that’s what happened.”

For the record, Gracie never asked her followers to do anything. She never asked them to contact the owners or threaten anyone.

Gracie has done two follow-up videos on TikTok. The first one was scripted. In that video, she explained that she wants “to promote conscious culture not cancel culture.” She ended the video by saying, “Please be kind.”

In a second follow-up video, Gracie explained that she intentionally scripted the first update because she’s “nervous” and wants to make sure she uses her growing platform “to advocate for topics like gender equality in the workplace and being kind.”

How would you have reacted if you received an email that wasn’t intended for you calling you “not that cute”? Do you think Gracie’s followers took the negative reviews too far? Do you think there’s anything Chuck could do to make things right?